FREQUENTLY ASKED QUESTIONS
In most cases, yes, you will receive the product that you see in the picture. However, it’s important to keep in mind that product images may vary slightly in color or appearance due to differences in lighting, photography, and monitor or screen displays. If you have any specific concerns about the product you are ordering, it’s always a good idea to contact us for more information.
The location to view your sales receipt depends on how you made the purchase. If you bought the product in-store, you should have received a physical receipt at the time of purchase. If you made the purchase online or over the phone, your sales receipt is typically sent to the email address associated with your account. You can also usually view your receipt by logging into your account on our website. If you can’t find your receipt, you can contact our customer service department for assistance.
The process for returning an item can vary depending on the product you purchased. Here are some common steps to follow when returning an item:
- Check our return policy: Before making a return, it’s important to review our return policy to determine if the item is eligible for return and if there are any restrictions or conditions that apply.
- Gather the necessary information: To process a return, you will typically need the original receipt, the product and its original packaging..
- Contact us: If the item is eligible for return, contact our customer service department either by phone, WhatsApp or email to initiate the return process. We may ask for additional information or instructions to help process your return.
- Return the item: Once the return process has been initiated, follow our instructions for delivering the item back. Be sure to keep a record of the tracking information for your shipment.
- Receive a refund or exchange: After we have received and processed your return, we will typically issue a refund to your original payment method or provide an exchange if requested.
The shipping destination for your order will depend on our shipping policies. It’s best to check our shipping policy to see what destinations we offer shipping to and if there are any restrictions or conditions that apply. If you have any questions about the shipping destination for your order, you can contact our customer service department for assistance.